Lalita Drepaul
Professor Nicholas
ENG 210
28 April 2019
Skill Building; Subway Service on A, B, C, D Train Lines
The MTA is a reliability for many New Yorkers, its dependent to be in good service so commuters can travel in a timely accord. This survey’s main purpose was to the public’s opinion on the MTA service, specifically commuters on the A, B, C, and D train lines. The survey provided had a total of 9 questions, this included multiple choice questions, an open-ended question, demographic questions and rating scales. The survey was distributed on the 145thand St. Nicholas Avenue Station on Tuesday, April 16, 2019 between 2:35 p.m. – 2:55 p.m. The sampling of participants was those of convenient, whoever was around and had a few moments to spare before their train was to arrive took the survey. The response rate was 21/28, 28 individuals were asked and only 21 participated, 75% answered the survey successfully. The limitations only allowed for a specific time and area, which results in a limited amount of surveys done within those 20 minutes.
Out of the 21 that responded, one survey was illogical with their answers so they will be removed from the data and results, leaving the remaining 20. Within the survey, of the nine questions that were asked, questions 4, 5, and 6, were directed to the service of the trains, commuter satisfaction of the service, as well as, experience with delays, re-routing or repairing. Question 4 was a rating scale from 1 to 5, (I and 2 being least, 3 being neutral, 4 and 5 being most) on how satisfied the commuter is with the regular train service. Satisfaction meaning fulfillment of one’s wishes, expectations, or needs, or the pleasure derived from this. From the 20 people surveyed, five rated on a scale of 1 or 2, 12 rated on a scale of 3, and 3 responded on a scale of 4 or 5. Question 5 asked how often the commuter finds that there are delays per week with their train line either rarely, often or frequently. Out of 20, 3 said rarely, 15 said often, and 2 said frequently. Lastly, question 6 was a rating scale from 1 to 5, (I and 2 being least, 3 being neutral, 4 and 5 being most) asking to what extent has there been re-routing or repairs issues in the past year. 6 responded on a scale of 1 or 2, 6 responded on a scale of 3, and 8 responded on a scale of 4 or 5. These questions were able to determine how commuters who use the train frequently feel about the service of the train lines.
Figure 1:Satisfied = 1 or 2, Neutral =3, Dissatisfied = 4 or 5Figure 2:Rarely delayed = 0-1 day, Often delayed = 2-3 days, Frequently delayed = 4-7 days
Figure 3:Rarely = 1 or 2, Often = 3, Frequently = 4 or 5
To determine how much commuters, spend on MTA fare alone, a question was implemented. Question 7, asked participants on average of how much money they spend per month. The question included responses such as less than $60, 30-day unlimited – reduce fare $60.50, between $61.00 – $120.00, 30-day unlimited $121.00, and lastly greater than $121.00. the 20 of those who responded, 3 said less than $60, 4 said $60.50, 5 said $61.00-$120.00, 8 said $121.00, and no one chose greater than $121.00. This gives a range of how people pay for transportation on monthly basis. And the amount of money spent toward the MTA, yet not many changes or improvements have occurred to the system.
Figure 4: Less than $60, 30-day Unlimited – Reduced Fare $60.50, Between $61 – $121, 30-day Unlimited – $121, Greater than $121 per month
Lastly, question 8 asked participants on a scale of 1-5 (1 and 2 being least, 3 being neutral, 4 and 5 being most) how much they feel that the MTA fare is worth the level of service. The response was, 10 for least, 3 for neutral, 7 for most, that the MTA prices are worth it. This question is to determine how people feel about the MTA service compared to the high prices that are spent on by many individuals, Whether the amount of money is worth the system.
Figure 5: Least Worth= 1 or 2, Neutral = 3, Most Worth = 4 or 5
The results show us what commuters feel about the MTA trains specifically the A, B, C and D lines, as well as the overall satisfaction or dissatisfaction that individuals have the MTA. To see if the delays or untimeliness of the trains are a disadvantage and issue to commuters. Since the MTA is a big reliance for commuters in NYC because it’s an assessable way of transportation for many. The results indicate that individuals vary about their gratification with either neutral or dissatisfied. It shows that the MTA has some issues for commuters, who are not usually pleased with the service. Even though majority of people are not fully satisfied, they still rely on the train service because it is the only solution to transportation in a heavily populated area such as New York.
Lalita Drepaul
Professor Nicholas
ENG 210
28 April 2019
Skill Building; Subway Service on A, B, C, D Train Lines
The MTA is a reliability for many New Yorkers, its dependent to be in good service so commuters can travel in a timely accord. This survey’s main purpose was to the public’s opinion on the MTA service, specifically commuters on the A, B, C, and D train lines. The survey provided had a total of 9 questions, this included multiple choice questions, an open-ended question, demographic questions and rating scales. The survey was distributed on the 145thand St. Nicholas Avenue Station on Tuesday, April 16, 2019 between 2:35 p.m. – 2:55 p.m. The sampling of participants was those of convenient, whoever was around and had a few moments to spare before their train was to arrive took the survey. The response rate was 21/28, 28 individuals were asked and only 21 participated, 75% answered the survey successfully. The limitations only allowed for a specific time and area, which results in a limited amount of surveys done within those 20 minutes.
Out of the 21 that responded, one survey was illogical with their answers so they will be removed from the data and results, leaving the remaining 20. Within the survey, of the nine questions that were asked, questions 4, 5, and 6, were directed to the service of the trains, commuter satisfaction of the service, as well as, experience with delays, re-routing or repairing. Question 4 was a rating scale from 1 to 5, (I and 2 being least, 3 being neutral, 4 and 5 being most) on how satisfied the commuter is with the regular train service. Satisfaction meaning fulfillment of one’s wishes, expectations, or needs, or the pleasure derived from this. From the 20 people surveyed, five rated on a scale of 1 or 2, 12 rated on a scale of 3, and 3 responded on a scale of 4 or 5. Question 5 asked how often the commuter finds that there are delays per week with their train line either rarely, often or frequently. Out of 20, 3 said rarely, 15 said often, and 2 said frequently. Lastly, question 6 was a rating scale from 1 to 5, (I and 2 being least, 3 being neutral, 4 and 5 being most) asking to what extent has there been re-routing or repairs issues in the past year. 6 responded on a scale of 1 or 2, 6 responded on a scale of 3, and 8 responded on a scale of 4 or 5. These questions were able to determine how commuters who use the train frequently feel about the service of the train lines.
Figure 1:Satisfied = 1 or 2, Neutral =3, Dissatisfied = 4 or 5
Figure 2:Rarely delayed = 0-1 day, Often delayed = 2-3 days, Frequently delayed = 4-7 days
Figure 3: Rarely = 1 or 2, Often = 3, Frequently = 4 or 5
To determine how much commuters, spend on MTA fare alone, a question was implemented. Question 7, asked participants on average of how much money they spend per month. The question included responses such as less than $60, 30-day unlimited – reduce fare $60.50, between $61.00 – $120.00, 30-day unlimited $121.00, and lastly greater than $121.00. the 20 of those who responded, 3 said less than $60, 4 said $60.50, 5 said $61.00-$120.00, 8 said $121.00, and no one chose greater than $121.00. This gives a range of how people pay for transportation on monthly basis. And the amount of money spent toward the MTA, yet not many changes or improvements have occurred to the system.
Figure 4: Less than $60, 30-day Unlimited – Reduced Fare $60.50, Between $61 – $121, 30-day Unlimited – $121, Greater than $121 per month
Lastly, question 8 asked participants on a scale of 1-5 (1 and 2 being least, 3 being neutral, 4 and 5 being most) how much they feel that the MTA fare is worth the level of service. The response was, 10 for least, 3 for neutral, 7 for most, that the MTA prices are worth it. This question is to determine how people feel about the MTA service compared to the high prices that are spent on by many individuals, Whether the amount of money is worth the system.
Figure 5: Least Worth= 1 or 2, Neutral = 3, Most Worth = 4 or 5
The results show us what commuters feel about the MTA trains specifically the A, B, C and D lines, as well as the overall satisfaction or dissatisfaction that individuals have the MTA. To see if the delays or untimeliness of the trains are a disadvantage and issue to commuters. Since the MTA is a big reliance for commuters in NYC because it’s an assessable way of transportation for many. The results indicate that individuals vary about their gratification with either neutral or dissatisfied. It shows that the MTA has some issues for commuters, who are not usually pleased with the service. Even though majority of people are not fully satisfied, they still rely on the train service because it is the only solution to transportation in a heavily populated area such as New York.
